We strive to provide high-quality plumbing services in Dubai and ensure customer satisfaction with every job. This Refund and Returns Policy outlines the conditions under which refunds or service corrections may be provided.
Service Refunds
Due to the nature of plumbing services, refunds are generally not applicable once the service has been completed. However, if you are not satisfied with the quality of work, please contact us within 24 hours, and we will review your request and offer a suitable solution.
Service Revisions
If any issue arises after the completion of the service, our team will return to inspect and fix the problem at no additional cost, provided it is related to the original work performed.
Cancellations
You may cancel your booking free of charge if done at least 2 hours before the scheduled appointment time. Late cancellations may be subject to a service fee.
No-Show Policy
If our team arrives at the location and is unable to access the property or the client is unavailable, a call-out fee may be charged.
Parts and Materials
Refunds are not provided for purchased materials or installed parts unless they are defective. In such cases, replacement will be offered according to supplier warranty terms.
Emergency Services
Emergency plumbing services are non-refundable due to the immediate response and resource allocation required.
Contact Us
If you have any questions regarding refunds or service concerns, please contact us through our website. We are always ready to assist you and ensure your satisfaction.